DESIGNED FOR YOUR STORY

Returns and Exchanges

Return Policy

Rich Earth Jewelry will accept Returns for the following:

- NON-COMMISSIONED items

- UNWORN / UNUSED pieces, with original packaging and all collaterals intact

- Items purchased at FULL PRICE

All items APPROVED for Return must be returned to our design studio in Bonifacio Global City, Taguig, Philippines, within 15 business days upon receipt of your order. Please note that the customer is responsible for all return shipping costs. Please contact us HERE, should you need to return an item.

 

Refunds

All APPROVED returns will be refunded to you within 2 business days upon our receipt. We will not refund all shipping / handling costs, as well as custom dues / charges (for International orders.) All refund-related concerns will be communicated to you via email.

 

Exchange Policy

If you wish to exchange a NON-COMMISSIONED, UNWORN / UNUSED piece for a different design, please contact us HERE within 7 business days of receiving your order.

 

Important:

All items are quality controlled and checked for any faults/damages before they are dispatched to our customers. Should you receive a damaged item, please contact us HERE as soon as you receive the item.

You may view Rich Earth Jewelry's CARE AND WARRANTY guide HERE.

If you have any questions regarding our Return and Exchange Policy, please contact us at: emerald@richearthjewelry.com.